Shipping Policy


All items in store take 2 - 7 business days to process.
Be sure to add processing time to your shipping time estimates.

Due to factors that commonly affect international shipments, such as weather delays, holidays and customs inspections, we are unable to guarantee shipping times. These are only estimates. 

 Location Estimated Shipping Time
United States 5-20 business days
Canada, Europe 15-35 business days
Australia, New Zealand 15-45 business days
Mexico, Central America, South America 20-60 business days 


SHIPPING POLICY

IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase.

Costs to reship the package will be invoiced to the customer

PawMerch is not responsible for destination country tax and/or duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering. PawMerch will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

If the order arrives at your country and...

  • The customer refuses to accept the package
  • No attempt is made in the country of destination to deliver the package. 

PawMerch reserves the right to abandon the package(s) and will not be responsible for any refund.


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